Today we have a guest blog from Craig at Totem Training.
"I really like the phrase “the difference that makes the difference”.
This can be applied to very many things – I use it when I talk about choosing to adopt a positive mental attitude and also in techniques for stress management.
It can, likewise, be applied to customer service and your business.
Totem Training Ltd provides management development programmes, short courses and coaching services. Well, so do a thousand other businesses! We can only stand out by the unique way that Pam and I deal with our customers. That’s our only real ‘unique selling point’. No-one can deal with customers in quite the same way we can! That’s ‘the difference that makes the difference” with the relationships, interactions and communication we have when it comes to the care we show our clients.
Our relationship with Clark Hearsey goes back a few years now and they were our customer before we were theirs! One of the main reasons that we changed our Accountants and signed up with Clark Hearsey was because we really liked the way Vicki, Steve and the team operated. They were ‘nice’ people providing a great service at a good price.
Since Clark Hearsey has looked after us we have been consistently delighted by the service they offer. They are friendly, approachable and helpful. In addition, they happen to be very good at being accountants.
In a world of countless accountancy practices, Clark Hearsey stand out from the crowd because they deliver consistently great customer service – “the difference that makes the difference!
Unless you run a business that is totally unique in the world in terms of what you offer then like and us and Clark Hearsey your only real unique offer is the way you look after your customers.
Make that a top priority and always seek out ways to improve, because if you don’t look after your customers there are a dozen other businesses waiting in the wings right now ready to do it for you!"
Find out what Totem Training can do for you.
When it commenced the furlough scheme meant that furloughed workers must not carry out any work for their employer. This will change from 1 July. Employers will be able to bring back furloughed workers on a part-time basis. The employer must pay the employee in full for the hours worked but can continue to claim […]
For small to medium sized business there is a new loan scheme available. Eligibile businesses can apply to borrow between £2,000 and £50,000 for up to six years with no repayments in the first year. The scheme is government backed. You apply directly to the lender, the first choice for which would typically be your […]
From 4 May HMRC will be contacting self-employed people who are eligible for the Self-Employment Income Support Scheme (SEISS). There is a checker so you can see if you are flagged as entitled to this – you will need your Unique Tax Reference (UTR) and National Insurance number. If you don’t already have a Government […]
Looking after yourself in this stressful time I wanted to share this really good article from the ACCA. We are all in a stressful situation and this has some really good practical advice. The link will open in a new tab. Anxiety, Emotional Quotient and taking care of your own wellbeing I hope you find […]
The Association of Chartered Certified Accountants (ACCA) is publishing guides to certain aspects of the grants and aid available to businesses and the self-employed as a result of COVID-19. Where these are written in plain English they are being added to the Downloads page (opens in a new tab). Please note that some of these […]