Today we have a guest blog from Craig at Totem Training.
"I really like the phrase “the difference that makes the difference”.
This can be applied to very many things – I use it when I talk about choosing to adopt a positive mental attitude and also in techniques for stress management.
It can, likewise, be applied to customer service and your business.
Totem Training Ltd provides management development programmes, short courses and coaching services. Well, so do a thousand other businesses! We can only stand out by the unique way that Pam and I deal with our customers. That’s our only real ‘unique selling point’. No-one can deal with customers in quite the same way we can! That’s ‘the difference that makes the difference” with the relationships, interactions and communication we have when it comes to the care we show our clients.
Our relationship with Clark Hearsey goes back a few years now and they were our customer before we were theirs! One of the main reasons that we changed our Accountants and signed up with Clark Hearsey was because we really liked the way Vicki, Steve and the team operated. They were ‘nice’ people providing a great service at a good price.
Since Clark Hearsey has looked after us we have been consistently delighted by the service they offer. They are friendly, approachable and helpful. In addition, they happen to be very good at being accountants.
In a world of countless accountancy practices, Clark Hearsey stand out from the crowd because they deliver consistently great customer service – “the difference that makes the difference!
Unless you run a business that is totally unique in the world in terms of what you offer then like and us and Clark Hearsey your only real unique offer is the way you look after your customers.
Make that a top priority and always seek out ways to improve, because if you don’t look after your customers there are a dozen other businesses waiting in the wings right now ready to do it for you!"
Find out what Totem Training can do for you.
A question we regularly hear is along the lines of “how can I improve my business” ? What this really means is how can I make more money (if possible by not working too much harder) and is something that we can all relate to. I guess that we all know of what one former […]
Life’s not all about bubble gum cards. When I was a kid there was a craze for bubble gum cards. Topps bubble gum – I can smell it now. It took a long time for the smell to leave the cards. In those days there weren’t rare gold cards, sparkly cards or limited editions. […]
Despite the fact that the “blogster in chief” has now returned from her jaunt round the Med (courtesy of some Cossacks?) I have been asked (told) to do another one, mainly because I didn’t do the one I was supposed to do last time! Anyway one of the latest things to interest HMRC is apparently […]
It’s the first ever East Lindsey Business Awards and Clark Hearsey are proud to sponsor the Independent Retailer of the Year Award. See the list of winners See the media coverage by clicking here
Apparently it’s my turn to write one of these things, what with the usual contributor being on a cruise ship somewhere in the Mediterranean. Having never attempted one before (or for that matter never even contemplated doing so) where do you start, especially for someone who’s luddite tendencies are widely known amongst my circle of […]